accommodations
Suppliers have the possibility to advertise their accommodation for free on the menu - accommodation. The supplier (owner or their legal representative) of the respective accommodation is responsible for the content of accommodation offers and compliance with the rules and regulations applicable for the publication of accommodation offers.

At their wish Travel Agency La Paloma mediates in renting of accommodation between the supplier (owner or owner's legal representative) and the party interested in renting the accommodation for the purpose of holiday-making for a limited period of time.
The travel agency La Paloma acts solely as an agent.
reservation of accommodation
Inquiries about the procurement of accommodation come in via mail, fax or phone. If the object is available, the interested party receives a confirmation of reservation containing all details about payment and handing over of the keys. Upon confirmation a down payment to a bank account is due. In general the final payment will be made upon arrival and directly to the landlord. Usually payments via credit card or cheque are not accepted. For certain apartment complexes the whole price is due before the start of the journey.

For accommodations which are an exception and where cards are accepted (credit cards, bank cards etc.) a surcharge of 1% will be charged.

All prices are calculated for a minimum stay of 7 nights and include the final cleaning (unless mentioned otherwise).
A surcharge of EUR 25.00 is charged for every reservation for shorter stays.

Arrival
Our office in La Puntilla is open Monday through Friday from 10:00 am to 1:00 pm. Here we are at your service for further questions, personally and via phone. You'll find the contact information on your booking confirmation.
On the booking confirmation you'll also find a mobile phone number (0034 616 ...).
This is our service contact (German, Spanish, English) for our guests during arrival and in case of problems occurring outside our office hours during your stay. This number is attended every day (also during weekends) from 10:00 am to 11:00 pm.
damages
Damages (personal injury and damage to property) are settled between the supplier (owner or owner's legal representative) and tenant. Since travel agency La Paloma acts solely as an agent, La Paloma cannot be held liable for claims. The supplier has a claim for compensation of all damages caused by the tenant.
extraordinary cancellation of contract
The supplier (owner or legal representative) can cancel the contract immediately when the rules and regulations of the respective house are violated. In this case the tenant does not have a claim for reimbursement of the rent paid.
services
Service agreed with the supplier
  • accommodation in the confirmed apartment/studio/house
  • change of towels and bed linen once a week
  • final cleaning
changes / cancellation charges
Cancellation charges agreed with the supplier
  • the down payment until 28 days before arrival, minimum Euro 80.00
  • Euro 150.00 until 14 days before arrival
  • 7 days of the price when cancelling less than 14 days before arrival
  • 100% of the price when cancelling on or after intended day of arrival
  • When booking for Jardin del Conde, Charco del Conde, Hotel Gran Rey, Residencial el Conde, Los Tarajales, Baja de Secreto, Apartamentos Borbalán, Tapahuga, Santa Ana and Jardin Tecina, special cancellation conditions apply.

We charge a fee of 25.00 Euro for changes of reservation of 1-3 days of the stay. This rule only applies if the confirmed accommodation is available. Otherwise the fees for cancellation and changes of booking apply.

reservation of rental cars
We send a reservation confirmation to you. You pay the rental price directly to the rental company when taking delivery of the car. Business terms of the respective rental company apply.
straight-from-the-shoulder words
Gomera is changing!
Especially Valle Gran Rey has been developing more and more into an international holiday resort. Due to increasing demand, new apartment complexes and buildings are being built all the time. Tourism related infrastructure is being extended by the building of new roads. Therefore each visitor to La Gomera ought to know that busy building activity has to be reckoned with. Though we try not to accommodate you near construction sites, new construction sites may arise within days. Therefore we can not give guarantee here.
As on the other Canary Islands, short-term detraction by outages of electricity or water may occur.

Websurfing on La Gomera
Dear guests,
Many accommodations have adjusted to the trends of today and offer free WiFi! But please remember we are on a remote island.
Here, you cannot expect the latest standards and the browsing speeds you might be used to from your home. The average bandwith of DSL connections is 3MB which then is distributed to all active users.
Also there isn't any warranty for continuous availability of the internet connection in the accommodation you rent.
So please enjoy your vacations with occasional web contacts and look forward to just "log off" once in a while.
hot-water supply
Many houses on La Gomera use solar technology for their hot-water supply. Since on La Gomera the sun shines on many days of the year, much conventional energy is saved by this.
But on days with little sun oder cloudy skies bottlenecks in the hot-water supply can occur.
website information
Viajes La Paloma makes every effort to ensure that all information and data available on the website, especially, but not limited to, prices, restrictions and dates, are up to date, complete and correct at the date of publication. Viajes La Paloma does not guarantee the accuracy, completeness or correctness of any information on this website, especially not the correctness of the prices. Only written agreements between the parties are legally binding.
Travelling seasons and Peak season surcharges
Travelling seasons
A 1st May - 30th September
B 1st October - 30th April

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